FAQ

Shipping

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location and the shipping option selected at checkout.

How long does shipping take?

Standard shipping usually takes 6-12 business days after processing. In some cases, delivery may take longer due to carrier delays, customs processing, or high seasonal demand.

Can I change my shipping address after placing an order?

If your order has not been processed yet, we may be able to update your shipping address. Please email us as soon as possible at toddlabathtoy@gmail.com with your order details.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use that information to follow your package while it is in transit.

What should I do if my package is delayed or appears lost?

Please allow a little extra time for tracking updates, as carriers may occasionally experience delays. If your package has not arrived within 30 days of shipment, contact us at toddlabathtoy@gmail.com and we will review the issue for you.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.

How do I request a return?

To start a return, email toddlabathtoy@gmail.com with your order number and reason for the return. Our team will provide the next steps.

Do you offer exchanges?

If you received a damaged or defective item, please contact us and we will help arrange a replacement or exchange when applicable.

Payments

What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods that are displayed at checkout.

Is my payment information secure?

Yes. Payments are processed through secure checkout systems designed to protect your billing and payment information.

Products

How do I know if a product is right for my child?

Product descriptions include helpful details such as features, recommended age ranges, and usage information whenever available. We recommend reviewing the product page carefully before placing an order.

How do I contact customer support?

You can reach our support team anytime at toddlabathtoy@gmail.com. We reply within 24-48 hours.